Summary of our Privacy Policy

It covers every AIEMS FCS & CEST L.L.C website that links here, and all of the products and services contained on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document. We reserve the right to update this Privacy Policy as required by law or company practices. Changes will be communicated through the website, and you may be required to agree to new terms before continuing to use our services. By reading the policies you affirm that you have read, understood, and agree to be bound by the Terms and Conditions and Privacy Policy of AIEMS FCS & CEST L.L.C. This consent is legally binding and indicates your acceptance of all terms outlined. Any updates will be posted on our website, and if significant, we may notify you via email or a prominent notice upon login. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Our privacy commitment:

AIEMS FCS & CEST L.L.C has never sold your information to someone else for advertising or made money by showing you other people’s ads, and we never will. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it. At aiems, accessible from www.aiems.ae, we are dedicated to protecting your privacy and ensuring that your personal information is handled in compliance with the applicable laws in the United Arab Emirates (UAE). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using our website, you agree to this Privacy Policy.

Our mobile applications do not collect or store any personal information beyond what is necessary for user authentication. Only registered users may access the system through the app, and no usage tracking or behavioral data is collected.

Last Update on 25th August 2024

1) Information We Collect
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don’t store credit card numbers (except with your permission and in one of our secure payment gateways). We only collect the minimum amount of information necessary to deliver our services effectively. There are two types of data we may gather:

a) Personal Information: Includes your name, email address, phone number, mailing address, and payment details provided during registration or transactions. We also retain the information you submit voluntarily through forms, customer support interactions, or event registrations.

b) Non-Personal Information: Automatically collected technical and usage data such as IP address, browser type, device information, and navigation patterns via first-party cookies. We do not use third-party cookies or tracking technologies for advertising or analytics.

Please note: Our mobile applications do not collect or store any personal or non-personal data. Only authenticated users may log in to access their accounts.

2) What We Do with Your Information
When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We do not sell, rent, or trade your personal information to third parties for marketing purposes. All data collection and processing is done strictly to:

a) Deliver and maintain our services

b) Enhance user experience and security

c) Improve product performance and develop new features

4) Comply with legal obligations

We use this information to improve our websites and services and to drive new product development.
Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like LinkedIn or Google, they’ll pass on your contact information to us. We’ll use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we’ll have access to your interactions and profile information. We’ll still have that information even if you later remove it from the social media site.
We use your information to provide the services you’ve requested, create and maintain your accounts, and monitor for unauthorized activity on your accounts. We also use it to communicate with you about the products you’re currently using, your customer support requests, new products you may be interested in, opportunities for you to provide feedback and policy updates. Additionally, we analyze the information we collect to understand user needs and to improve our websites and services.
We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you’ve requested from us. When that’s not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain types of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but please note that certain website features may not work properly if you do so. We completely disable non-essential and intrusive third-party cookies from all AIEMS FCS & CEST L.L.C websites and products.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. Suppose we share your information with other parties (such as developers, service providers, domain registrars, and reselling partners). In that case, they must have appropriate security measures and a valid reason for using your information, typically to serve you.
In compliance with data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the UAE Cybercrime Law (Federal Law No. 5 of 2012), as well as regulations by the Dubai International Financial Centre (DIFC) if applicable, you have certain rights regarding your personal data. These rights include access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain. AIEMS FCS & CEST L.L.C is committed to providing these rights regardless of your location.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate as per our policies.

3. Your rights with respect to information we hold about you as a controller
a) Right to Access: You can request access to the personal information we hold, including its source, purpose, processing duration, and the entities with whom it has been shared.
b) Right to Rectification: You have the right to update or correct any inaccuracies in your personal information, and you may request that we add additional information if necessary.
c) Right to Erasure: You can request the deletion of your personal information in certain situations, such as when it is no longer needed for its original purpose.
d) Right to Restrict Processing: You may request to limit the processing of your personal information under specific conditions, such as when you object to its use, pending verification of our legitimate grounds for processing.
e) Right to Data Portability: If your information is processed based on your consent or through automated means, you can request to transfer it to a third party in a structured, machine-readable format.
f) Right to Object: You have the right to object to the processing of your personal information in certain cases, such as its use for direct marketing.
g) Right to Complain: If you have a grievance regarding how we handle your personal information, you can file a complaint with the relevant data protection authority in the UAE.
We will retain your personal information for as long as necessary for the purposes outlined in our Privacy Policy. In some cases, we may retain it for longer, as required by law or in connection with legal claims, proceedings, or to enforce agreements. When no longer needed, we will delete or anonymize your data and store it securely until it can be safely deleted from backups.

4) Data Protection and Privacy Laws
AIEMS FCS & CEST L.L.C complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and follows key data protection principles:

Lawful Basis for Processing: We collect and process your personal information based on either your explicit consent, contractual necessity, or legitimate business interests that do not override your privacy rights.

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Typically, personal data is retained for six (6) months after your account is terminated unless extended due to legal or regulatory obligations.

Secure Data Deletion: After the retention period, your personal data will be permanently deleted using secure erasure methods. If legally required, certain data may be retained in anonymized or archived form.

User Rights: You have the right under UAE PDPL to:

1: Access your personal data

2: Request correction or deletion of inaccurate or unnecessary data

3: Object to or restrict processing

4: Request data portability (transfer of your data to another service)

5: Withdraw consent at any time

To exercise these rights, please contact us at privacy@aiems.ae. We aim to respond within 30 days.

5) Account Termination and Exit Policy

We respect your right to end your relationship with AIEMS and have designed a transparent and straightforward exit process.
Account Termination: You may request to terminate your account at any time by submitting a written request via email to support@aiems.care . Your request will be processed promptly, typically within 7 business days.

Data Retention and Deletion: After termination, your personal data will be retained for six (6) months to allow for potential reactivation or legal obligations. It will then be securely deleted unless required to be kept longer by UAE law.

Service Data: If you wish to retain your service data (CRM, HR, Payroll, Fleet records), you must request an export before termination or within the 6-month retention window. After this period, all data will be permanently deleted.

Refunds and Fees: Any unused subscription fees will be refunded in accordance with our Subscription Terms and Refund Policy, which aligns with UAE consumer protection laws. Please refer to our Terms of Service for full details.

6. Backup/Recovery
We provide automated backup services to ensure the integrity and availability of your data: 

1) Standard Backup: A weekly full backup is performed by default, and the last three (3) weeks of backups are retained for recovery purposes. 

2) Advanced Backup Options: For higher availability, customers may opt for: 

i: Daily Incremental Backup – Additional charges apply; storage and pricing options are customizable.

ii: Real-Time Backup – Continuous backup solution to prevent data loss; pricing and storage plans available upon request.

3) Backup Access and Payment Conditions : 

i: Users with outstanding balances or overdue payments may have restricted access to backup and export features until the account is brought up to date.

ii: Once payment is received, access will be restored immediately.

4) Data Ownership: Regardless of the backup plan, you retain full ownership of your data. Upon request, we will assist in exporting your data in a structured, commonly used format.

7) Software Features Upgrade
We provide major software feature upgrades once every six (6) months, unless otherwise communicated. Minor updates such as security patches and bug fixes may be released more frequently as needed to ensure system integrity and performance. 

a) All updates are designed to enhance functionality without altering the scope of data collection or usage beyond what is outlined in this Privacy Policy.

b) Users will be notified in advance of major changes that may impact privacy or functionality.

c) Updates are typically applied automatically unless your organization has opted out of automatic updates.

8) Cookies
We use cookies to enhance your experience, monitor site usage, and improve services. You can manage your cookie preferences through your browser settings. We use first-party cookies to enhance your browsing experience, authenticate users, and improve our website functionality. These cookies are essential for core features like login sessions and language preferences.

a) We do not use third-party cookies or tracking technologies for advertising or behavioral analytics.

b) Our mobile applications do not use cookies or store session data outside of temporary authentication tokens.

c) You can manage or disable cookies via your browser settings. However, disabling cookies may affect certain features of our website.

9) Device Access Policy (Camera, Microphone, Photo access, Speaker)

Our mobile applications may request access to specific device features such as the camera, microphone, photo library, and speakers to enable certain functionalities. We only request access when necessary and never store or share any data without your explicit permission.
1. Camera Access
a) Usage: For video calls, document scanning, or image uploading within the app.
b) Data Storage: Images or videos taken will be stored only if you opt to save them within the app. Otherwise, they will remain on your device.
c)  Consent: Camera access is optional and can be enabled/disabled via your device settings at any time.
2. Microphone Access
Our software may request microphone access for voice features such as audio recording, voice notes, or video conferencing.
a) Usage: For voice calls, audio messages, and voice commands.
  b) Data Storage: Audio data is only stored or transmitted if part of a service, such as sending voice messages, and is not retained beyond the service’s purpose.
c) Consent: Microphone access can be managed in your device’s settings, and you can revoke it at any time.
3. Photo Access
We may request access to your device’s photo library to upload or share images within the software, such as for user profiles or attachments.
a) To upload images such as profile pictures, attachments, or shared media within the app.
b) Data Storage: Uploaded photos are securely stored on our servers solely for the intended use and are never shared with third parties without your consent.
c) Consent: You can enable/disable photo access through your device’s settings at any time.
4. Speaker Access
Our software may use your device’s speakers to play audio such as notifications, media content, or during video conferences.
a) Usage: For playing media content, voice calls, and notification sounds.
b) Data Storage: No data is stored or transmitted related to speaker use.
c) Consent: Speaker functionality is inherent to the use of audio features and can be managed by adjusting the volume or disabling sound in your device settings.
5. Data Security
Any data accessed through these permissions is handled with encryption and strict access controls. It is used only for the intended purpose and never for profiling, advertising, or third-party sharing without your explicit consent.
6. Changes to Device Access Policy
We may update this policy from time to time to reflect changes in our software or in compliance with regulatory standards. You will be notified of any significant changes and continued use of the software after updates constitutes acceptance of the revised policy.

10) Comments
When visitors leave comments on our website blogs or forums, we collect the data provided in the comment form (such as name, email, and message), along with your IP address and browser user-agent string for spam detection and moderation purposes.

Please note:
a) Your comments may be publicly visible and indexed by search engines.
2) We do not use comment data for marketing or profiling.
3) You may request deletion of your comments by contacting us at privacy@aiems.ae.
Providing Services:
To deliver our subscription-based services, including CRM, Finance, HR & Payroll, Fleet Management, and other modules. This includes setup, customization, technical support, and maintenance.
Communication:
To respond to inquiries, send service-related updates, and inform you about important changes to your account or service.
Marketing and Promotions:
With your explicit consent, we may send marketing communications, newsletters, or promotional offers about our products or those of trusted partners. You can opt-out at any time using the unsubscribe link in emails or by contacting us directly.

11) Cookies
We use cookies to enhance user experience, authenticate users, and improve service functionality. These cookies help us remember your preferences and keep your session secure.

Comment Cookies: If you leave a comment on our blog or website, you may choose to save your name, email address, and website in cookies. These cookies last for one year and are used only to make future comments easier for you.

Login Cookies: When you visit our login page, we may set a temporary cookie to check if your browser accepts cookies. Upon logging in, we store cookies to remember your login credentials and screen preferences. Login cookies last for two days; if you select “Remember Me,” they persist for two weeks. Logging out removes these cookies.

Editorial Cookies: If you edit or publish an article, a cookie is saved in your browser indicating the post ID. It expires after one day and contains no personal data.

Important Note: Our mobile applications do not use cookies or collect any browsing or behavioral data — only registered users can access the system via the app. You can manage or disable cookies via your browser settings. However, disabling cookies may affect certain features of our website, as mentioned in section 8 of the Privacy Policy page. 

12) Payments & Refunds
Payment Processing
When you purchase AIEMS subscription services, we may collect payment information such as credit card or bank account details. All payments are processed through secure payment gateways compliant with international standards like PCI DSS. We do not store full credit card numbers beyond what is necessary for recurring billing.

Refund Policy
We aim to deliver high-quality services and ensure customer satisfaction. If you are not satisfied with our services, please contact our support team at legal@aiems.ae. Refund requests are evaluated based on the UAE Consumer Protection Law and our internal policies.

AIEMS FCS & CEST L.L.C reserves the right to decline refund requests that do not meet our eligibility criteria, which are outlined in our [Terms of Service].

13) Payment Terms
13.1 Fees and Invoicing:
Fees for the Services will be invoiced upon execution of the applicable agreement, and annually in advance for renewals, or as additional services or licenses are added. All Fees are non-cancellable and non-refundable regardless of whether the Client uses the Services during the Term. If the Client has received a discounted Fee in connection with a multi-year commitment and fails to pay the Fee for subsequent years when they are due, AIEMS FCS & CEST L.L.C will invoice the Client the difference between the standard fee and the discounted fee paid for previous years.
13.2 Payment Methods: Client may pay invoices using the following methods: G-Pay, Apple Pay, Google Pay, credit card, bank transfer, or any other method agreed upon in writing by both parties. Payments made via these methods must be received within the agreed payment terms.
13.3 Payment Due Date: Unless otherwise agreed in writing, all payments will be due within thirty (30) days from the date of the invoice. Late payments may incur interest at the lesser of 1.5% per month or the maximum rate allowed by applicable law, from the due date until the date payment is received by AIEMS FCS & CEST L.L.C.
13.4 Disputed Charges: If Client disputes any portion of an invoice, Client must notify AIEMS FCS & CEST L.L.C in writing of the disputed amount and the reason for the dispute within fifteen (15) days of the invoice date. The client will pay the undisputed portion of the invoice by the due date. The parties will work in good faith to resolve the disputed charges promptly. Failure to notify AIEMS FCS & CEST L.L.C of a dispute within the specified period will be deemed acceptance of the charges.
13.5 Taxes: The client will be responsible for all applicable taxes, duties, and other governmental charges of any kind (including, but not limited to, value-added, sales, use, and withholding taxes) imposed by any federal, state, or local governmental entity on the transactions contemplated by this Agreement, excluding taxes based solely upon AIEMS FCS & CEST L.L.C’s income. If AIEMS FCS & CEST L.L.C is required to pay any such taxes, Client will reimburse AIEMS FCS & CEST L.L.C for such amounts promptly upon receipt of an invoice.
13.6 Suspension for Non-Payment: If Client fails to make any payments due hereunder within fifteen (15) days of the due date, AIEMS FCS & CEST L.L.C shall be entitled to stop all services and suspend Client’s access to AIEMS FCS & CEST L.L.C’s products without any liability or need to provide further notification. Access will be restored upon receipt of payment in full.
13.7 Termination for Non-Payment: AIEMS FCS & CEST L.L.C may terminate the Agreement or any rights created hereunder if Client fails to make any payments due hereunder within thirty (30) days of the due date. All amounts owed to AIEMS FCS & CEST L.L.C under the Agreement will become immediately due and payable upon termination.

14) Embedded content from other websites
Some articles on our website may contain embedded content such as videos, images, or articles from external sources. These behave exactly as if you had visited the original source website. We are using every credit for other websites as well as reference AIEMS FCS & CEST L.L.C is not intended to breach any of the person’s privacy.
Please note that these third-party websites may collect data about you, use cookies, or track your interaction with their content. We encourage you to review the privacy policies of those sites before engaging with embedded content. 

15) Data Share Policy
We will not share your data with anyone unless with your permission according to UAE laws. We are using every credit from other websites with proper references AIEMS FCS & CEST L.L.C is not intended to breach any of the person or business’s privacy. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your personal information in the following circumstances:
Service Providers:
We may engage trusted third-party service providers who assist us in operating our business and providing services to you. These service providers are obligated to protect your personal information and are only authorized to use it as necessary to perform their designated tasks.
Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

16) Where Client Data is Sent
Visitor comments may be checked through an automated spam detection service.
We are using every credit from other websites with proper references AIEMS FCS & CEST L.L.C is not intended to breach any of the person or business’s privacy. If you have any issues with us drop us a message at legal@aiems.ae. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. We are using every credit from other websites with proper references AIEMS FCS & CEST L.L.C is not intended to breach any of the person or business’s privacy.

17) Contact
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and significant changes may be communicated via email or in-app notifications.

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:

📧 Email: legal@aiems.ae

We will make every effort to respond promptly and resolve your inquiry.